Shipping Policy

Last updated: 2026

Thank you for shopping with HUSK. This Shipping Policy explains our order processing, delivery times, shipping charges, tracking, and what to do if there is a problem with your delivery.

1. Order Processing

Orders are typically processed within 3-5 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, promotions, product launches, or holidays, processing times may be longer than usual.

2. Shipping Destinations

We currently ship to  Worldwide 

Some products may have shipping restrictions depending on the destination. If we are unable to deliver your order to the address provided, we will contact you where possible.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase and displayed.

For UK we currently offer:

• Standard Shipping: £4.99 — estimated delivery within 5-8 business days

• Express Shipping: £6.99 — estimated delivery within 3-5 business days]

• International Shipping:  Country dependent and order size dependent - estimated delivery 5-8 business days

Please note for bespoke order the delivery time is considerably longer due to making the product especially.

Shipping rates and available delivery methods may vary depending on your location, order value, package size, and weight.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

Delivery estimates are provided as guidance and are not guaranteed unless expressly stated otherwise. Delays may occur due to circumstances outside our reasonable control, including severe weather, courier disruptions, customs delays, or unusually high demand.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been dispatched.

Please allow from 48 hours for tracking information to become active.

6. International Shipping

For international orders, delivery times vary depending on the destination and shipping service selected.

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Customer is responsible for these charges 

We are not responsible for delays caused by customs procedures or local authorities.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your delivery address, please contact us at customerservice@thehusk.co.uk as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.

8. Lost or Missing Packages

If your tracking information shows that your package has not arrived within the expected delivery period, please contact us at customerservice@thehusk.co.uk

We may ask you to confirm your delivery address and check with household members, neighbours, reception areas, or the courier before we begin an investigation.

Where appropriate, we will work with the shipping provider to investigate the delivery.

Please be mindful that once the delivery company has possession of the package HUSK is not responsible, however we will endeavour to assist where we can.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at customerservice@thehusk.co.uk

Please include:

• Your order number

• A description of the issue

• Photographs of the damaged product and packaging, where possible

We will review the issue and provide an appropriate solution in accordance with our Refund & Return Policy and your applicable consumer rights.

10. Failed or Refused Deliveries

If a package is returned to us because delivery was unsuccessful, refused, or the shipping information was incorrect, we will contact you where possible.

Additional shipping charges may apply if you request that the order be sent again, except where the failed delivery was caused by us or where applicable law provides otherwise.

11. Pre-Orders and Backorders

Products sold on a pre-order or backorder basis may have different estimated dispatch dates. Where applicable, the expected dispatch timeframe will be shown on the relevant product page.

If your order contains both available and pre-order items, available items may be shipped separately

12. Changes and Delays

We reserve the right to update available shipping methods, carriers, rates, and estimated delivery times.

If a significant delay affects your order, we will make reasonable efforts to provide you with updated information.

Nothing in this Shipping Policy limits any statutory rights you may have under applicable consumer protection laws.

13. Contact Us

For questions about shipping or an existing order, please contact:

HUSK
Email: customerservice@thehusk.co.uk
Website: thehusk.co.uk