Refund policy

Refund & Return Policy

Last updated: 2026

Thank you for shopping with HUSK. We want you to be happy with your purchase. Please review our refund and return policy below.

Returns

You may request a return within [14/30] days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In its original packaging, where applicable

  • Accompanied by proof of purchase or your order number

Certain products may be excluded from returns for hygiene, safety, customisation, or other reasons. Any exclusions will be stated on the relevant product page where applicable.

How to Request a Return

To start a return, please contact us at customerservice@thehusk.co.uk and include:

  • Your name

  • Order number

  • The item(s) you wish to return

  • The reason for the return

Please do not send items back without contacting us first.

Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for return shipping costs 

We recommend using a tracked shipping service, as we cannot be responsible for return parcels that are lost in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original delivery charges are not refundable, except where required by applicable law.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us at [support email address] as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue. If the item is confirmed to be damaged, faulty, or incorrect, we will arrange an appropriate replacement, refund, or other remedy.

Non-Returnable Items

Unless required by applicable law, we may be unable to accept returns for:

  • Personalised or custom-made products

  • Perishable goods

  • Gift cards or other non-refundable digital products

  • Sealed hygiene-sensitive products once opened

  • Items that have been used, damaged, or altered after delivery

Please contact us if you are unsure whether your item is eligible for return.

Exchanges

We offer exchanges

If direct exchanges are not available, you may return an eligible item for a refund and place a new order for the replacement item.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at customerservice@thehusk.co.uk

If your order has already been processed or dispatched, we may be unable to cancel it and you may need to follow the return process instead.

Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you have under applicable consumer protection laws.

Contact Us

If you have any questions about returns or refunds, please contact:

HUSK
Email: customerservice@thehusk.co.uk
Website: thehusk.co.uk
Address: HUSK, Kingsmede Farm, EX169PW, UK