Terms & Conditions
We pride ourselves on the speed and quality of our delivery. We do everything possible to dispatch all orders as soon as possible, please bear in mind that we hand make our products, we do not buy huge amounts from abroad in order to reduce wastage and be kinder to the planet.
Standard Delivery Charges – UK Mainland:
£3.95 – All UK orders are dispatched via a Royal Mail Tracked Delivery. Your tracking details will be provided by email.
UK Orders over £100 qualify for FREE delivery. This includes orders going to England, Scotland, Wales, Northern Ireland and the Isle of Man.
Although we use the best UK couriers, delivery cannot be 100% guaranteed due to a number of factors. For example, extreme weather conditions and occasional problems with drivers on a local depot level can impact delivery times and are out of our control. If you have not received your order, please in the first instance check the tracking link in your order dispatch email. If this doesn’t resolve the orders location, please email us at firstname.lastname@example.org so we can help to resolve the problem.
Please note that once your order has been placed, we are able to make any changes to your order. Please contact us at email@example.com
European Orders & Worldwide
For International orders you can see an accurate cost of delivery in the checkout before completing your order.
For more detailed and up to date information regarding prices and the international delivery service please visit our International Delivery Page
For delivery to Spain, we require customer DNI numbers in order to ensure the parcel successfully passes through Spanish Customs. For all international orders
please detail the telephone number of the person due to receive the items for the courier to contact them should there be a problem.
We cannot deliver to temporary addresses such as hotels as this poses a huge risk for the parcel to be lost.
For orders exported outside of the United Kingdom you may be liable to be charged import duty, taxes and fees by your local customs office. We are unable to influence
such import charges which may be payable when the value of the goods purchased is greater than the de minimis value for your country. Import taxes and fees will be collected from you by the courier prior to delivery and, are therefore separate and additional to the product and shipping charges paid for against your order.
If you refuse to pay the import charges and the parcel is returned to us, we will deduct from any refund due to you the costs incurred by us for the delivery, return shipping and any other associated costs. The cost of return shipping to us is determined by the courier and may be at a greater value to the original export shipping charge. If the cost of returning the goods to us is greater than the product value, the product may be destroyed by the courier and will not be refunded to you.
We have currently extended our returns period until the end of January for Christmas gifts. For more details on returns or to download a replacement returns form go to
our Delivery Page.
Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you.
We hope that you are entirely happy with your purchase, however should you change your mind for any reason then we will refund any items returned to us in the original, saleable condition and not damaged within 60 days, starting the day after the day on which the goods are delivered, however you need to inform us that you want to return the goods within 14 days, which starts the day after the goods are delivered.
You can return unwanted items with the completed returns form that accompanied your order. Alternatively you can download our returns form and detail your request
to return goods within 14 days after the goods were delivered here.
We recommend that upon arrival of your order you check that all items are included and undamaged within 14 days of delivery. After this time we reserve the right not to
reissue missing or damaged items from a customers order.
Please note that unless damaged, defective or mis-described we are unable to exchange or accept the return of personalised goods such as embroidered rugs, boots or saddle pads.
We will endeavour to process returns as quickly as possible and within 7 working days of receipt however this is not guaranteed.
The delivery cost of returning goods to us is your responsibility. If you are returning items from outside the UK, all customs and import duties will be your responsibility,
when booking your return, you should select duty payable by sender. Returned goods are your responsibility until they are received by us. We strongly recommend obtaining proof of postage when sending items and please ensure the goods are packaged sufficiently well that they cannot get damaged during transit to us.
We will refund in full or replace items for exchange, but reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e. if the item is dirty or damaged and not fully resalable. The percentage of the value withheld from the refund will be
determined by us dependent upon the degree of damage or dirt. We will offer to return the item to you or withhold this value from the refund.
We will make reimbursements using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified and returned as soon as possible. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition.
All products returned must be in a clean & dry condition in compliance with Health & Safety Act. We reserve the right to delay or refuse to process items that arrive in unacceptable condition. It is our responsibility to supply you with goods that meet your consumer rights.
When placing an order through our website your details are passed through a secure server connection. This ensures the security of your personal information. The secure server encrypts your details making it virtually impossible for anyone to intercept your information from the order. The details submitted will be processed
and will only be used to process a requested order or contact you from HUSK only.
Details submitted will not be passed to any third party or organisations. Mastercard, Visa, Visa Electron, American Express, Maestro, PayPal, Klarna, Apple
Pay and Google Pay can all be used on this site.
These terms and conditions do not affect your consumer statutory rights.
Gift vouchers are sent via email or post, and are valid online at thehusk.co.uk only. Vouchers are valid for 12 months from date of purchase
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s
own privacy notice.
Klarna is available as a payment method for customers in the UK, Finland, Germany, Austria, the Netherlands, Belgium, France, Italy, Spain, Portugal and Greece.
Still have some questions?
Get in touch with us today and together we can chat about your horses needs and answer any queries you may have.